Nia J.
EXPERIENCE
Boutique UX Research Agency
Role: Senior User Experience Specialist
Aug 2025 - May 2026
I was a Senior UX Researcher who mainly specializes in various research methods for enterprise clients in an agency setting.
Process
-Sales submitted a project proposal.
-Project Manager and Research representative led alignment meeting.
-If applicable, I utilized AI tools for context building.
-I led/co-lead a kickoff meeting.
-I gained access to the testing environment and draft a research plan and research materials (discussion guide) within 3-5 business days.
-If necessary, I attended a mid-point alignment meeting.
-Client stakeholders provided feedback on the research plan and research materials (discussion guide) within 2-3 business days.
-Participant recruitment occurred
through internal recruiters and/or a vendor.
-I revised the research plan and research materials (discussion guide) based on client feedback and a pilot test session.
-If applicable, I leveraged AI tools to generate a note taking document.
-I performed quality assurance check of the provided testing environments.
-I attended a final alignment meeting.
-I created participant and observer calendar invites.
-I led testing sessions on behalf of the client for 3-5 business days.
-I provided an end of the day summary to the client on test session days.
-I reviewed the raw data then utilize AI tools to assist with data synthesis, while reviewing output to ensure minority behavior isn't eliminated and nuances aren't flattened.
-I leveraged AI tools to generate a draft of a succinct report that distills actionable insights and recommendations to client stakeholders.
-The draft of my report was reviewed by research colleagues.
-I revised and edited my report to provide based on colleague feedback.
-I shared the report to client stakeholders and respond to their comments made on the report deck.
-I presented research insights and recommendations to client stakeholders.
-If necessary, I created an Executive Level report.
Impact:
Supported UX and AX (Agentic Experience) research initiatives across enterprise product ecosystems generating a combined $10B+ in projected annual recurring revenue (FY2025). Informed optimization of existing, newly launched, and pre-release product features within high-revenue enterprise platforms. Strengthened client decision-making through structured synthesis, prioritization frameworks, and clear articulation of usability risks and opportunities.
Civic Tech Organization
Role: Senior UX Researcher
May 2025 - Aug 2025
I was a Senior UX Researcher who mainly specialized in various research methods to help local government strengthen essential services.
Process
-Local government agency/dept submitted a project proposal.
-Project Manager led alignment meeting.
-I gained access to the project brief for context building prior to the kickoff meeting.
-I co-led a kickoff meeting.
-I reviewed project goals and collaborated on drafting the research plan.
-Client stakeholders provided feedback on the research plan.
-I led website and competitive analysis.
-I attended a mid-point meeting to share my mixed-method research insights with the client. In addition to informing the client about the subsequent research methods for the project.
-Participant recruitment occurred.
-I collaborated on the creation and revision of discussion guide based on insights gained from website and competitive analysis.
-I revised the research plan and research materials (discussion guide) based on client feedback and a pilot test session.
-I moderated user interview sessions.
-I collaborated on insights gained from user interviews then used insights from all preceding research methods to influence preparation for usability testing.
-I collaborated on identification of tasks and success paths for usability testing.
-I performed quality assurance check of the provided environments.
-I created participant and observer calendar invites.
-I facilitated testing sessions on behalf of the client for 3-5 business days.
-I provided a brief message at the end of the day to the client on test session days.
-I collaborated on the synthesis of data from usability sessions.
-I collaborated on the overall project report.
-The project report was delivered to the client.
Impact:
Applied research expertise to improve usability and accessibility of a government content management system, influencing digital transformation strategy for senior stakeholders and government officials.
Edtech Company
Role: UX Researcher II (Contract)
May 2024 - Nov 2024
I was a UX Researcher who mainly specialized in usability testing of 4 Assessment products.
Process
-Stakeholders submitted a project proposal.
-I led/co-led an alignment meeting.
-I drafted a project brief and research materials (testing script) within 3-5 business days.
-Stakeholders provided feedback on the project brief and research materials (testing script) within 3-5 business days.
-Participant recruitment occurred through a user testing platform.
-I programmed the user testing platform for unmoderated user sessions to occur.
-I synthesized data from the usability sessions.
-The draft of my report was reviewed by my supervisor (if necessary).
-I revised and edited my report to present actionable insights to stakeholders.
-After presenting, I sent out a link of the usability testing report to stakeholders.
Impact:
Featured in Renaissance’s July 2024 company-wide product update email for driving insights that helped the organization understand key user behaviors and informed product adjustments aimed at long-term revenue growth. Provided user insights and recommendations that directly led to the UX overhaul of a behavior monitoring product which secured $2 million in Annual Recurring Revenue (ARR). DnA research contributions influenced the relaunch of filter, search, and author functionality. Data-driven insights for an academic and behavior scoring chart, shaped and drove the product roadmap for the assessment product.
Role: User Researcher, Advanced for Chase Bank (Contract)
Oct 2023 - Mar 2024
I was a UX Researcher who provided actionable, user-centric insights, aligned with top-level priorities, to product owners of 4 user segments of an international, enterprise financial client.
Process
-Stakeholders submitted a project proposal.
-I led/co-led an alignment meeting.
-I drafted a project brief and research materials (discussion guide) within 3-5 business days.
-Stakeholders provided feedback on the project brief and research materials (discussion guide) within 3 business days.
-Participant recruitment occurred.
-I led user sessions then synthesized data.
-The draft of my presentation deck was reviewed by my supervisor.
-I revised and edited my presentation deck, then once I received final approval, I sent it to stakeholders 2 days before the presentation readout.
-I presented actionable insights to stakeholders in a presentation deck format.
Impact:
I led data synthesis for an evaluative research project aimed at assessing interest in a fee management tool. My evaluative research contributions were part of a senior leadership-backed proposal for a fee management initiative. I also collaboratively led generative research to gauge the appeal of a digital banking-related service.
Role: UX Researcher (Contract)
Nov 2021 - Nov 2022
I was part of the founding 6-person team that specialized in Rapid Research for small to medium businesses (SMB). Every 2 weeks, 2 prototypes were evaluated by users (job seekers or employers) for iterative research.
Process:
-The designers signed up for (Rapid Research team (RRT) services.
-Research Operations sent out our team screener survey (if the project required employers as the user segment).
-Recruitment began (via research operations OR Usertesting.com).
-The lead researcher for the test cycle, led the planning meeting and created a draft of the test script.
-The lead researcher for the test cycle, led the final prototype review meeting and revised the test script.
-The lead researcher moderated test sessions (2 days, 6 participants) while the support researcher was a notetaker.
-The lead researcher synthesized data.
-The support researcher created a framework for the readout deck.
-The lead researcher presented findings and recommendations.
-The lead researcher socialized the readout deck and the presentation recording.
Impact: I assisted 8 design teams in their decision-making process by identifying what design improvements should be made to address user needs and remain aligned to business objectives.
At Indeed, I also gained experience with projects that occurred between 3 - 5 weeks. For these projects, I was the only or the main researcher collaborating on the project through the moderation of test sessions. These projects focused on 1- 2 designs for just one product team at a time. The designs were evaluated by internal users via concept and/or usability testing.
Process:
-The designer created a Jira ticket for the project.
-My supervisor assigned the project.
-I created and socialized the screener survey (if the project required internal users).
-I created the research plan based on information from the Jira ticket and updated the Jira ticket with a link to the research plan.
-I led the planning meeting and drafted the test script.
-I led the final prototype review meeting and revised the test script.
-I moderated test sessions (at least 5 days, at least 8 participants).
-I synthesized data.
-I presented findings and recommendations.
-I socialized the readout deck and the presentation recording.
-I updated the Jira ticket with a link to the readout deck.
Impact: I clearly identified the design improvements that were needed to optimize the usability of an internal tool that was accessed by 4 user segments.